Frequently Asked Questions

Access and Login Issues

Why won’t the system load or display some screens properly?
The system uses pop-up windows for some functions. Please make sure pop-ups are allowed for our website in your browser settings. Here's how:

• Chrome: Go to Settings > Privacy and Security > Site Settings > Pop-ups and redirects. Add our site to the “Allowed” list.
• Edge: Settings > Cookies and site permissions > Pop-ups and redirects. Add our site.
• Firefox: Preferences > Privacy & Security > Permissions > Allow pop-ups for our site.
• Safari: Safari > Settings > Websites > Pop-up Windows > select Allow for the our site.

I never received login credentials. What should I do?
We emailed credentials to all users we had on file. If you didn’t receive your credentials, please contact the Motor Carrier Services office at (402) 471 4435 or email [mcs.web@nebraska.gov]. We’ll verify your information and issue login access.

Payment and Submission

How do I make a payment in the system?
On the Payment Details screen, click the orange Electronic Payment button. This will open our secure payment portal.

 

I finished payment—what’s next?
After payment is complete, wait for the Payment Details screen to reload. Then, scroll to the bottom and click Proceed to finalize your transaction. If you skip this step, your transaction may remain incomplete.

Can I save my payment information for future transactions?

Yes. Our system supports Gov2Go, a secure payment service that allows you to save your payment information for future use.

To use it:

1. When prompted to pay, select Gov2Go as your payment method.

2. You’ll be redirected to the Gov2Go portal and asked to either sign in or create an account.

3. Once enrolled, you can securely store your preferred payment method and use it for faster checkouts in future transactions.

Gov2Go is optional, but it can save time if you process multiple registrations or filings throughout the year.

System Functionality and Common Issues

What does “TOP” mean?
“TOP” stands for Temporary Operating Permit. It allows a vehicle to operate while the permanent registration is being processed. We’ve called these “temporaries” for years.

What do the Transaction Details Mean?

Here’s an example of a Transaction Detail:

 

Key

IRP – Program

AC# - Account Number

FL# - Fleet Number

FLYR – Fleet Year

SUPP# - Supplement Number

REPLACE CAB CARD – Supplement Type

I entered a VIN, but nothing happened. What do I do? 
After entering the VIN on the Add Vehicle screen, you must click the Copy From button next to the VIN field. This sends a request to the Nebraska Title System and pulls in the vehicle’s details automatically. 3 things can happen after you click Copy From:

A red message saying VIN not found

This means that a Nebraska title was not found for this VIN in the victory system. If you’ve recently purchased a vehicle, enter that the title jurisdiction as NE (Do not enter the seller’s information from the title)

A window pops up
This means that a Nebraska title was found in Victory. If your title number has not been issued yet, please click No. Enter NE for the title and no other title information.

A blue message saying VIN Decoded
Our VIN validation service was able to validate the VIN

What are weight groups, and how do I create one?
Weight groups are required for IRP registrations. They define the weight a vehicle will operate under in each jurisdiction. Before completing your vehicle registration, you need to create a weight group and assign each vehicle to one.

To set up a weight group:

1. Begin by adding a vehicle in the system.
2. On the Vehicle Detail screen, look for the ribbon at the top.

1. Click WGTGROUP to create your first weight group or manage existing ones.
2. Enter the appropriate weights for each jurisdiction, then save.

After you’ve created a group, you can assign vehicles to it during the registration process.

I made a mistake entering information, and the wrong information is locked in so I can’t delete it. How do I fix it? 
You can click the Refresh button at the bottom of the page. Be careful—this will clear all data on the page.

Vehicles and Supplements

What's the difference between adding a vehicle and transferring a vehicle with fees?

• Adding a Vehicle means entering a new unit into your fleet that wasn’t previously registered.
• Transferring a Vehicle with Fees means you’re transferring registration from an old unit to a new one and paying applicable fees.

Each process requires different forms and steps in the system. Make sure to choose the correct option when starting your supplement.

I accidentally opened more than one supplement. Is there a better way?
Yes. Instead of opening a new supplement, go to your Customer Dashboard and click on the supplement you were already working on in the Pending Transactions section. Pending open supplements can limit future work. Closing additional supplements and adding vehicles into one ensures your work is processed correctly.

Document Display Issues

My document opens as a blank screen. What should I do?
This often happens if the Adobe Acrobat Chrome extension is enabled. Here’s how to disable it:

1. Open Chrome and type chrome://extensions in the address bar.
2. Find Adobe Acrobat in the list.
3. Click the toggle to turn it off.
4. Reload the page in the Motor Carrier System.

Once the extension is disabled, your document should display correctly.